Role - Service Manager Salary - £34,000 basic with OTE £45,000 Location - Stoke Richard Abson Group are on the look out for an experienced Service manager to work running the aftersales department in a main dealership of 7 technicians and 2 advisors. Role and responsibilities * Ensure the smooth and efficient operation of the service department, meeting or exceeding customer satisfaction targets. * To communicate with the customer regarding the repairs and any additional work required, providing excellent customer service and duty of care. * Maintain strong relationships with brand representatives and negotiate service agreements. * Proactively address customer concerns and ensure prompt resolution to maintain customer loyalty. * Monitor key performance indicators and implement improvements to enhance department performance and profitability. Skills you need * Knowledge and experience of working as part of a service department (1 year minimum) * Strong drive to succeed with the ability to motivate and inspire a team to achieve outstanding results. * Knowledge of multiple brands and their service requirements is highly desirable. * Solid understanding of automotive technologies and diagnostic tools. * Exceptional problem-solving abilities with a keen eye for detail. If this role is of interest to you then please APPLY NOW or contact Emma at Richard Abson Group