Direct Sales Agent - Retention Team Location: Sheffield Hours: Monday to Friday, 9am-5pm (No weekends) Employment Type: Full-time, Permanent Salary: £24,000-£25,000 base + uncapped commission (OTE £30,000-£40,000) An established and growing automotive services provider is expanding its Retention Sales Team and is now looking for experienced Telesales professionals to join their Sheffield office. This role is ideal for motivated, confident communicators who enjoy building rapport and closing sales - without cold calling. All leads are warm, consisting of current or lapsed customers who have shown prior interest in the company's extended warranty and vehicle protection products. The Role: As part of the Retention Team, you will: Reconnect with existing or previous customers to renew their vehicle warranty Follow up on warm leads identified through CRM and data systems Handle inbound sales enquiries from interested customers Confidently explain the benefits, features, and terms of protection plans Work to performance targets while maintaining full compliance standards Keep customer records up to date with accurate, clear information Take part in ongoing sales training to sharpen your product knowledge and techniques Who We're Looking For: Proven background in telesales or telephone-based customer engagement Automotive industry experience is advantageous but not essential A persuasive yet professional approach to selling Excellent listening, questioning, and objection-handling skills Positive, resilient, and highly motivated to succeed Comfortable working towards daily and monthly sales targets Strong attention to detail and multitasking ability What You'll Get in Return: Competitive basic salary of £24,000-£25,000 Uncapped commission structure Realistic on-target earnings of £30,000-£40,000 Monday-Friday only - no weekend work Company pension scheme Sick pay entitlement Free on-site parking Cycle-to-work scheme Full training and continued professional development Additional Info: All applicants must meet regulatory and company compliance standards. Pre-employment screening may include a basic DBS check and bankruptcy/credit checks, in line with industry requirements. If you would like to know more about this position, then please forward your CV to (url removed). If you would like to discuss this position, please call and ask to speak to Holly. Please note Alecto Recruitment are acting as an employment business in relation to this vacancyINDAV