Direct Sales Agent - Retention Team Location: Sheffield (S9) Hours: Monday to Friday, 9am-5pm (No weekends) Employment Type: Full-time Salary: £24,000-£25,000 base + uncapped commission (OTE £30,000-£40,000) A well-established organisation in the automotive sector is seeking experienced Telesales professionals to join its Retention Team. This is a fantastic opportunity for individuals who are confident on the phone and enjoy working in a supportive, target-driven environment. Unlike traditional call centre roles, this position involves no cold calling. All leads are warm-consisting of existing customers or individuals with similar profiles who have previously shown interest in the company's services. Key Responsibilities: Contact existing customers to renew their car warranty products. Engage with warm leads identified through customer data. Handle inbound calls from customers interested in purchasing warranty products. Clearly explain product benefits, terms, and coverage options. Maintain compliance with company and regulatory standards. Meet and exceed individual sales targets. Accurately update customer records in the CRM system. Participate in regular training to stay current on products and sales techniques. Candidate Profile: Telesales experience is essential. Motor trade knowledge is preferable. Confident and professional telephone manner. Strong communication and interpersonal skills. Ability to handle objections and think on your feet. Detail-oriented with good multitasking abilities. Persuasive yet customer-focused approach. Self-motivated and results-driven. What's on Offer: Base salary of £24,000-£25,000 Uncapped commission (up to £10 per sale) On-target earnings of £30,000-£40,000 depending on performance Company pension scheme Sick pay Up to 25 days holiday On-site parking Cycle-to-work scheme Comprehensive training and ongoing development Pre-Employment Checks: Applicants must be of good repute. Background checks may include bankruptcy screening and a basic DBS check, in line with legal and regulatory obligations. If you would like to know more about this position, then please forward your CV to (url removed). If you would like to discuss this position, please call and ask to speak to Holly. Please note Alecto Recruitment are acting as an employment business in relation to this vacancyINDAV