Customer Support Representative Salary: £30,000pa Location: Cheltenham Working hours: Monday - Friday 8:30am - 4:30pm Start: ASAP Contract: 12-month initial contract Key Responsibilities: * Provide direct support for the integration and performance of new tools, resolving any issues related to EAME customer orders. * Act as a central point of contact for initiating Spares Order Management activities across my clients three product divisions. * Ensure the quality of master data, including the identification of critical data for process performance, clarification of business rules, conducting audits, and requesting data updates. * Manage additional tasks such as manual order management for customers when automated order booking is not possible, and setting up new customer accounts using the company process. * Maintain close coordination and support with management and teams, including Key Account Management, to ensure daily priorities are met and explore opportunities for process improvements. * Promote the utilisation of various support tools available through our online portal. * Provide coverage for Key Account Manager portfolios during their holidays. Additional Details: The ideal candidate should ideally possess prior experience in roles related to customer services. Candidate Skills & Requirements: * Proficiency in managing customer relationships. * Customer-centric mindset with a strong focus on customer satisfaction. * Effective communication skills encompassing verbal, written, and presentation abilities. * Demonstrated analytical and problem-solving skills. * A flexible approach to support management and accommodate potential customer visits. * Preferably, experience with some of the current applications used, including SAP, MS Dynamics, Office, SharePoint, CRM, and similar software