On behalf of our customer, a world leading aerospace component distributor, we are currently recruiting a Customer Support Representative to join their team in Basingstoke. Reporting to the Assistant General Manager, the Customer Support Representative will have the ability to adapt quickly into a new fast paced environment, work on their own initiative, be self-motivated and reliable. Experience & Skills * Conversant with Microsoft Office * Excellent communication and telephone skills required * Awareness of multi-currency processes (GBP and $) * Keen Eye for detail and high level of accuracy at all times is required * High level of numeracy and literacy * Able to use own initiative, training tools and company procedures * Ability to learn in-house software systems * Knowledge of export compliance and logistics would be advantageous, although training will be given * Ability to work within a small team under pressure and as an individual Duties & Responsibilities * Designated Account responsibility, dealing directly with our Manufacturing partner * Quote and Data entry * Manual Order entry, Order Processing & Order acknowledgements * In-house communication with New York, Sales Managers and Product Managers * Setup of new customer accounts, processing Application Forms, End User Statements * Running weekly systems reports and performing updates to Sales Orders where necessary * Management of weekly Order Books and Shipping reports from Manufacturers (within the UK) * Responsible for promoting excellent customer satisfaction at all times