Are you an experienced Customer Service Manager with a background in manufacturing or engineering? We are working with a leading manufacturing business who are looking for a Customer Service Manager to take ownership of their customer service function, lead a talented team, and drive improvements across their customer journey. This is an exciting opportunity for someone who enjoys combining people leadership, customer relationships, and operational improvement within a fast-paced engineering environment. The Role: As Customer Service Manager, you will be responsible for ensuring customers receive the highest level of service from order placement through to delivery. You will manage a customer service team, improve internal processes, support key customer relationships, and work closely with Sales, Production, and Operations teams to ensure customer expectations are consistently achieved. Key Responsibilities: * Lead and develop a customer service team to deliver exceptional service levels * Manage customer orders, enquiries, complaints, and corrective actions * Improve processes to enhance efficiency and customer satisfaction * Work closely with internal departments to ensure smooth order fulfilment * Monitor performance, identify improvements, and support team development * Maintain strong relationships with key customers and stakeholders * Utilise ERP systems and data analysis to drive improvements Experience Required: * Previous experience as a Customer Service Manager or similar leadership role * Experience within a manufacturing, engineering, or industrial environment * Proven experience managing and developing a team * Strong knowledge of ERP systems and customer order processes * Excellent communication, organisation, and problem-solving skills * A proactive approach with a passion for delivering outstanding customer service Interested? Apply below