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Posted: 29 days ago   Expired

Customer Service Apprentice

Salary: £0

Location: Brighouse

Job type: Apprenticeship

Category: Apprenticeship Apprenticeship

Remit are delighted to be recruiting for a customer service apprentice to join the admin team at BCA in Brighouse HD6 1XE. You will undertake a Customer Service Practitioner Level 2 apprenticeship of 13 months duration.
Working alongside the rest of the admin team, duties will include:
• Undertake all aspects of administration
• Prepare all paperwork required to meet auction deadlines
• Perform all administration duties related to customer service level agreements to ensure that agreed standards are met
• Action any issues, queries or complaints arising so that any problems are resolved, in a timely fashion and to all parties’ satisfaction as far as is reasonably practicable
• Escalate any complex issues to the relevant manager
• Undertake ad-hoc tasks as necessary to meet the business needs and for your own personal development
• Take on other responsibilities outside of normal role as required

Please note that you will be required to work some Saturdays on a shift pattern - 1st week Mon-Thurs 8.00am-5.00 Fri 8.00 - 2.00 / 2nd week 8.30am - 5.30pm / 3rd week 9.00 - 6.00 inc sat 9.00 - 12.00
Staff car parking is available.

Competent IT Skills Team working Accuracy, methodical and attention to detail
GCSE Grades A - D (5 - 9) in English and Maths
Good or bad customer service can make or break a business. In this day and age organisations recognise the importance of good customer service; and focus on developing this within their workforce. As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2 On successful completion, you will receive: Level 1 / Level 2 Functional Skills in English & Maths (if required) Level 2 in Customer Service
Friendly and able to work with customers on the phone, via email and in person Organised Willing to learn
This is a permanent contract with potential for to become a full time member of staff at the end of the apprenticeship.


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