Hours:  17:00 - 22:00 - days worked across Mondays - Fridays. Please specify availability when applying. Annual leave: Pro rata equal to 22 days per annum based on number of days/hours worked rising to 23/25 days pro rata depending on length of service plus usual bank holiday entitlement, Benefits: Perkbox discounts & well-being platform, employee referral scheme offering £300 - £500 depending upon role, discount on vehicle hire, Specsavers eye care vouchers, discounts with selected automotive companies. Company Overview: VMS (Fleet Management) Ltd is part of the fast growing VMS Automotive Group offering a range of services comprising of Contract Hire & Fleet Management, Accident Management as well as offering Maintenance Services from our inhouse workshops and a leading provider of transport refrigeration systems, air conditioning solutions and converting panel vans into commercial, refrigerated vehicles.  VMS Automotive operate nationwide with workshops and vehicle hire sites throughout the UK with our Head Office based in Stevenage and our Operations centre based in Bury St Edmunds. As a result of our continued growth, we are looking for additional team members to join our team to help us continue providing outstanding service to our customers. Responsibilities: To take incoming calls from our customers in a timely manner Manage vehicle defects through the repair process, recording and updating all necessary information and systems Ensuring our customers are updated throughout the repair process maintaining a professional manner at all times Deal with ongoing vehicle repairs and updating all relevant systems correctly Manage all vehicle repairs via telephone and email To co-ordinate and escalate repair times with the Team Leader/Operations Manager Ensure all daily workload is completed Additional Ad-Hoc roles as required by the business. Personal Qualities: Self-Motivated and strive to be the best and succeed in all you do - service level targets inspire you A natural communicator, building rapport with our customers to fully understand their needs Fast learner and inquisitive Passionate about helping others - be it customers or colleagues Excellent communication skills, both written and verbal Able to deal with ambiguity and change whilst maintaining the tenacity and perseverance required to achieve the required objectives Adhere to agreed priorities, procedures and processes Able to work to challenging deadlines Strong customer focus and service skills Team player