Groomfield Recruitment are seeking an experienced and passionate Customer Service Advisor to join our rapidly growing client in Burntwood. Our client prides themselves on great and attentive customer service to all customers, while building longstanding relationships. If you are seeking a varied and exciting role to develop your knowledge and skills, this may be your next opportunity. Salary: £25,500+ per annum Working hours: Monday to Friday 8:30 to 17:00 Must hold a valid UK Driving Licence Must have previous telephone customer service experience Duties Include: * Confidently manage incoming communication via email, calls or online * Develop product knowledge with clients and customers * Delivering great customer service and customer care to all clients and customers * Managing customer orders, pricing and deliveries * General administration The Ideal Candidate: * Experience in a telephone-based customer service role (Minimum of 2 years) * Great IT skills, including Microsoft packages * Excellent communication skills with a positive attitude * Able to build lasting and professional relationships * Experience in handling technical or product related customer queries * Accuracy and attention to detail * Great problem solving and improvement skills Benefits: * 25 days holiday + standard UK bank holidays * Life insurance * Private medical care * Eye care * Employee assistance program * Pension * Free products for employee * Competitive salary * Long service awards * Training courses for development