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Posted: 108 days ago   Expired

Customer Service Advisor

Salary: £22,000

Location: Chippenham

Job type: Permanent

Category: Advisor

We are currently recruiting for a Customer Service Advisor for an Accident Repair company based in Chippenhamn no Automotive experience is required but would be advantagous. * Maximise Paint & Body Centre profitability through the use of professional sales techniques * Maximise customer awareness of all available Paint & Body Centre and Retailer services * Ensure highest level of customer care and satisfaction at all times * Maintain excellent standards of departmental administration * Help Paint & Body Centre and Retailer to achieve industry-leading standards of process efficiency Objective: Maximise Paint & Body Centre profitability through the use of professional sales techniques * Sell additional products, services and repair works in a professional manner Objective: Maximise customer awareness of all available Bodyshop and Retailer services * Ensure customer awareness of all products and services available * Approach all customers and assist with requests, including requests regarding vehicle repairs, parts and vehicle sales * Maintain effective liaison with parts, workshop teams and sales teams * Ensure the tidiness of the reception desk to promote the professional image of the Paint & Body Centre and Retail facility and that all displays / promotions, prices, materials etc. are current and in first class condition Objective: Ensure highest level of customer care and satisfaction at all times * Maintain a presence at the Paint & Body reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately * Answer customer’s questions regarding technical problems in a manner that is easily understood and does not use excessive jargon, or find the appropriate member of staff to do so * Notify customers promptly of completion of work * Ensure account customers have sufficient credit to enable all work advised to be carried out as agreed * Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Bodyshop Manager This is a Permanant position paying around £22,000 per annum based on experience, previous experience essential. Mon-Friday 8:00am -5:30pm Alternate Saturdays 8:00 am - 12:30pm This is working for a major accident repair centre

Expired

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