Pontypridd Ref: VA2354 #OFE Customer Service Advisor – Komoo Pontypridd Powered by Steer Automotive Group Do you excel in customer service and have a passion for delivering outstanding support? Komoo Pontypridd, Powered by Steer Automotive Group, is searching for a dedicated Customer Service Advisor to join our dynamic team. As a rapidly expanding automotive repair company with locations across the UK, we're looking for someone to help us maintain clear communication and efficient processes. Key Responsibilities: * Phone Support: Handle inbound and outbound calls, providing exceptional customer service. * Work Provider Updates: Keep work providers informed and updated on job status. * System Management: Accurately update computer systems and portals with relevant information. * KPI Achievement: Consistently meet daily targets to uphold our high standards. * Job Management: Load daily jobs into the management system, ensuring branches have all the details for seamless repairs. * Team Support: Assist branches as needed to ensure smooth, coordinated operations. What We’re Looking For: * Organised & Efficient: Strong organizational and administrative skills. * Team Player: Enjoys working collaboratively but is also self-motivated and capable of independent work. * Detail-Oriented: Meticulous attention to detail, ensuring accuracy in job management and updates. * KPI Focused: Driven to meet daily performance targets and exceed expectations. This role is ideal for someone who thrives in a fast-paced environment, can juggle multiple tasks, and takes pride in providing excellent customer service. Join us on our journey with Komoo Pontypridd – Powered by Steer Automotive Group