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Posted: 61 days ago   Expired

Customer Service Advisor

Salary: £0

Location: DN41

Job type: Permanent

Category: Advisor

Crossroads Truck & Bus Limited is one of the leading commercial vehicle distributors for the Yorkshire and Lincolnshire. We provide full parts & service facilities for Volvo Truck & Bus as well as new and used sales, plus a diverse range of associated services. An exciting new opportunity has arisen, we are currently recruiting for the role of Customer Service Advisor to join our Stallingborough team. This is a fantastic opportunity to develop within a progressive organisation. This exciting and challenging role will entail planning and organisation. Communication internally and externally will be a key requirement. The successful candidate will have a positive, 'can do' attitude, and willingness to work as part of an effective team. You should be a good team player and exceed customer expectations in delivering a 1st class service. Commercial experience in a similar environment or previous experience within a similar role would be a distinct advantage. Main responsibilities of the role: - Ensure the truck scheduling planner is kept up to date. Communicate and develop the workload plan within the planner. - Pro-actively manage the utilisation of the workshops by creating an accurate workload plan. - Ensure that we have the correct parts in stock for the vehicles coming into the workshop. - Liaise with customers, advise on progress, seek authority to carry out further repairs, invoicing, take payment & deal with customers enquiries. - Ensure that order numbers are correct and present on authorisation documents. - Complete customer follow up process, ensuring that the customer is satisfied with work completed. - To ensure that customers are greeted professionally on arrival in and over the phone. - Ensure administration procedures are followed - Maintain CSI (customer satisfaction index) performance. Hours Monday to Friday 08.00am until 17.30pm Alternate Saturday mornings Benefits - Excellent in house product training programme. - Excellent contributory pension scheme. - A comprehensive healthcare scheme. - Loyalty bonus. - Friendly & professional working team. Crossroads Truck and Bus pride ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business

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