Leicester Ref: VA2777 #OFE Benefits * Competitive salary plus performance related bonus * 29 days holiday including public holidays plus additional days with service * ​Pension contributions * ​Referral bonus scheme * ​Enhanced parental leave * ​Enhanced sick pay * Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. * ​Talk to us about flexible working * ​VIP Awards – colleague recognition scheme * Cycle to work scheme​ * Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! * ​Steer Academy provides accredited ongoing training – paid for by the business * ​Opportunities for career progression Customer Service Advisor – Steer Automotive Group, Leicester Be the Friendly Face of a Trusted Name in Vehicle Repair Are you passionate about delivering first-class customer service? Steer Automotive Group is seeking a confident and enthusiastic Customer Service Advisor to join our front-of-house team in LeicesterAbout the Role As the first point of contact for our customers, you’ll play a key role in ensuring their experience with us is seamless, supportive, and stress-free. Whether arranging bookings, handling enquiries, or updating systems, your positive approach will set the tone for the entire repair journey. Key Responsibilities * Manage the full customer experience from first contact to vehicle return * Book appointments, arrange collections/returns, and keep customers informed * Handle inbound and outbound calls and email enquiries professionally * Maintain accurate records on internal systems and external portals * Assist in managing complaints and delivering timely resolutions * Help with logistics and occasionally move vehicles on-site * Meet individual and team performance targets and customer satisfaction goals About You We’re looking for someone with: * Previous experience in a customer-facing role (automotive experience a bonus) * Strong communication skills — verbal and written * Excellent organisational and multitasking abilities * A proactive attitude and ability to stay calm under pressure * Basic computer skills (MS Office experience preferred) * A friendly, team-oriented approach and a can-do mindset A good local knowledge of Leicester and surrounding areas for transport logistics is also helpful. What We Offer * A permanent, full-time role with a leading automotive group * Supportive, professional working environment * Career development and training opportunities * Competitive salary and benefits package Apply Now If you thrive in a customer-focused environment and want to be part of a fast-growing, industry-leading team, apply today to join Steer Automotive Group in Leicester