Derby FF Ref: VA2430 #OFE Benefits * Competitive salary * 29 days holiday including public holidays plus additional days with service * ​Pension contributions * ​Referral bonus scheme * ​Enhanced parental leave * ​Enhanced sick pay * ​Talk to us about flexible working * ​VIP Awards – colleague recognition scheme * Cycle to work scheme​ * Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! * ​Steer Academy provides accredited ongoing training – paid for by the business * ​Opportunities for career progression We have an exciting opportunity to join the front of house team at our Derby FF site as a Customer Service Advisor. ​In this role you will be responsible for operating front of house, this includes direct customer contact alongside offering support in a variety of different ways. You will be passionate about providing customers with an expert and personal experience, making it clear the things they value are in safe hands with us. ​You will be responsible for: * Managing our customer experience journey, including complaints and resolutions. * Booking customers in and arranging their vehicle collections and returns. * Delivering a fast and efficient service to insurers and customers. * Administering customers files correctly, whilst building a genuine rapport. * Ensuring computer systems and portals are updated. * Handling telephone and email enquiries, both inbound and outbound. * Working to targets to achieve team and individual goals. * ​Satisfaction targets in the form of customer feedback. ​ ​About You You will have previous experience working in a customer service focused role, ideally with a knowledge of the automotive industry. You will have: * Excellent customer service skills, with the ability to communicate effectively and professionally in person, over the phone and via email. * Good organisational skills, with the ability to multitask and adapt to changing priorities. * Experience in administration and computer systems, such as MS Office. * Be a team player, as well as able to work individually to achieve targets. * A good understanding of the local area for transport logistics. ​ If you have a passion for providing excellent customer service and want to get ahead in a growing and successful accident repair business, apply today