Customer Relationship Executive Do you have previous experience of managing customer and consumer complaints? Do you want to be part of a market leading and growing automotive business that looks after its employees? What we offer you? * Up to £27K per annum * Hybrid working * 28 days holiday (including bank holidays) * Healthcare Cash Plan (including Gym and shopping discounts) * Employee Assistance Programme * Celebration Day (to use as you wish to celebrate a significant day in your life) * Car Insurance discount with LV * Employee Pension * Employee Engagement Budget (money to go out as a team and have fun!) * Access to Mental Health First Aiders * Cycle to Work Scheme * Refer a Friend Scheme (earn £1,000 for referring people to join the team) * More benefits coming soon….. ABL 1 Touch are a market leading vehicle repair business since 1994, working in partnership with insurance companies. ABL 1 Touch prides itself not only in the quality of its work but in providing excellent customer service. As we continue to grow, ABL 1 Touch are looking to recruit a Customer Relationship Executive to join our Team based in Portsmouth/Hybrid. As a Customer Relationship Executive, you will manage customer and escalated consumer complaints for the business and our customers. Responsibilities of a Customer Relationship Executive will include: * Receive, log, process and track customer complaints adhering to agreed response and update timescales. * Pick up, process, and track escalated consumer complaints adhering to agreed response and update timescales. * Maintain the complaint log with agreed resolution, outcome and initial root causes identified. Post rectification follow up with consumer. * Build on existing and new customer relationships to assist in the day-to-day management of the account and any challenges. * Support Senior Customer Insight Manager. Skills and experience required as a Customer Relationship Executive: * Previous experience of dealing with customer/consumer complaints * Excellent written and verbal communication. * Creativity skills to help resolve complex problems. * Ability to demonstrate decisiveness on a consistent basis. * Accuracy and attention to detail * Proven ability to effectively meet deadlines. * Ability to develop and maintain excellent professional working relationships with people at all levels across the business and with our customers. Joining our team at ABL1 Touch means becoming part of a dynamic organisation that values its employees and provides opportunities for professional growth. We offer a competitive salary, benefits package, and a supportive work environment