Within our dedicated FCA regulated complaints team we are delighted to advertise a new opportunity to join our team as Customer Service Executive, where your skills as an experienced (and curious minded) individual will help the team deliver exceptional complaint handling when investigating and responding to regulated complaints.   As Customer Experience Executive, you will ensure all complaints are acknowledged and responded to within the given timescales and crucially, that customers are kept informed throughout the complaints process whilst a full investigation is completed.    We are ideally looking for someone with the following skill sets: • Positive and enthusiastic (team work is essential) • Excellent communicator (both verbal and written) • Curious (you will be able to demonstrate your love for good 'root cause' analysis) • Previous knowledge of dealing with consumer credit related activity and ideally experience within motor retail.    As Customer Experience Executive, you will ensure all complaints are acknowledged and responded to within the given timescales and crucially, that customers are kept informed throughout the complaints process. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement – 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please . Unsure? Read on… We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey