Job Title: Customer Engineering Manager Location: Birmingham, UK Industry: Manufacturing / Automotive Salary: Competitive About the Company Our client is an innovative and rapidly growing organisation at the forefront of the Low-Carbon and Zero-Emission sector. They specialise in cutting-edge thermal management technologies serving the automotive, rail, off-highway, and remote energy storage industries. With sustainability at the heart of their mission, they are committed to delivering impactful solutions that shape a cleaner, more energy-efficient future. The Opportunity We are seeking an experienced and customer-centric Customer Engineering Manager to lead a dynamic team of application engineers, technical authors, and reliability engineers. This pivotal role requires a strategic thinker with a strong technical background and a passion for delivering projects that exceed customer expectations. Key Responsibilities * Act as the senior technical point of contact for customers, resolving engineering issues with professionalism and urgency. * Build and nurture trusted relationships with customer stakeholders across all levels. * Manage customer engineering projects from inception through delivery, ensuring timelines, budgets, and quality benchmarks are met. * Define project scopes, risks, and goals in close collaboration with internal teams and customers. * Support global customer engagement through occasional travel (UK, Europe, North America). * Embed best practices in project and risk management across the team. * Collaborate cross-functionally with design, test, quality, manufacturing, and service teams. * Lead and develop the customer engineering team through mentoring, performance reviews, and professional development. * Drive innovation and continuous improvement in engineering processes and customer experience. * Present solutions and proposals clearly and confidently to customers, ensuring alignment with technical and commercial expectations. Required Skills & Qualifications * Degree-qualified in Engineering (Mechanical, Electrical, Software, or equivalent experience). * Minimum 7 years of engineering experience, with 3+ years in customer-facing or managerial roles. * Strong technical foundation in engineering design and project execution. * Exceptional communication, negotiation, and interpersonal skills. * Proven ability to manage multiple complex projects and stakeholder groups simultaneously. Preferred Experience * Background in the automotive, rail, or energy storage sectors. * Experience integrating complex subsystems into full vehicle or product systems. * Knowledge of thermal management systems or HVAC design. Why Join? * Be part of a mission-driven company shaping the future of sustainable engineering. * Thrive in a collaborative, innovative environment where your ideas make a real difference. * Enjoy a competitive salary package, ongoing learning, and clear paths for career progression