The Role: We are working with a reputable and well-established motor trade group based in the Bristol area, currently seeking to recruit a Contact Centre Advisor to join their growing team. This is an excellent opportunity to join a professional and customer-focused environment where you'll be the first point of contact for service-related enquiries. Working as part of a busy aftersales support team, you will play a key role in delivering a smooth and positive experience to customers, all while helping to drive business performance. If you enjoy building rapport, working to targets, and delivering top-tier customer care over the phone and online - this could be the ideal next step in your career. Key Responsibilities Of A Conact Centre Advisor: Handling inbound and outbound calls to support service bookings and aftersales activity Booking customer vehicles for servicing, MOTs, and repairs Following up with customers as part of ongoing marketing and retention campaigns Updating internal CRM systems and customer records accurately Providing a friendly, professional, and helpful service across all customer interactions Resolving customer issues and queries efficiently and courteously Supporting the wider dealership network and working collaboratively across departments About You: Excellent telephone manner and customer service skills Strong organisational and communication abilities Positive, team-oriented attitude with a self-motivated approach Confident using Microsoft Office and in-house CRM systems Previous experience in a contact centre, motor trade, or dealership environment is desirable but not essential – full training provided Target-driven with the ability to work in a fast-paced environment Package: £26,000 to £28,000 with a £30,000 OTE! Monday to Friday working pattern – 8:00am to 6:00pm Staggered shift pattern across the week to support work-life balance, for example start at 9:00am or finish at 4:30pm, as long as your contracted hours are achieved. Full training and ongoing development opportunities Friendly and supportive working environmentStaff discounts and employee benefits If you have the experience and knowledge to succeed as a Contact Centre Advisor, please get in touch!!! **Don’t worry if your CV is out of date, please get in touch and we can work with you to do the rest** To apply for this role as a Contact Centre Advisor and find out more details, please forward your CV to Drew Pilcher