Connected Car Data Analyst  Cranfield £18.01p/h We are recruiting a Connected Car Data Analyst for one of our automotive clients based in Cranfield. You will be working for a globally recognised automotive company. This is a long-term contract role. The contract is on an ongoing basis a may run for several years. Key Responsibilities of the Connected Car Data Analyst: • Use ticket management tools to understand the service requests raised by design team and take necessary actions. • Monitor the incident tickets in the incident management system and track them through to closure. • Utilise analytical tools to understand the anomalies or trends and find the root cause of the problem sometimes using SQL queries. • Use advanced MS Excel techniques including Power Query, Power Pivot and Power Automa-tion to manipulate the cloud data. • Validate the reports created by offshore team used in the vehicle campaigns. • Cross functional working with project quality, Management and engineering teams to en-sure early response & transparency to concerns. • Provide technical support for offshore call centre team Qualifications & Experience for the Connected Car Data Analyst: • Qualified degree • Experience of ticket management tools preferably ServiceNow • Experience of Power tools like Power Query, Power Pivot, Power Automation, Power BI etc is an advantage. • Be able to demonstrate and have practical experience in problem solving tools and techniques • Have good written and verbal communication skills. • Competent with PC applications including Microsoft excel and Microsoft presentation. • Have ability to prioritise and multitask between multiple projects simultaneously. Hours & Pay for the Connected Car Data Analyst: • Monday to Friday • 39 hours per week • £18.01 p/h LMIND