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Posted: 77 days ago   Expired

Commercial Vehicle Business Manager

Salary: £0

Location: Laindon

Job type: Permanent

Category: Business F&I manager Management

Are you an experienced Business Manager in the Automotive industry looking for a new challenge? If the answer is YES, the team at MSX International could have the ideal role for you. MSX International are currently recruiting for an experienced Commercial Vehicle Business Manager to join our team based at our client's site in Dunton, Essex. This role will require travel to Dealer locations for approximately 5-7 days per month (fully expensed). To be considered for this role, you must have Automotive Dealer aftersales experience. Commercial Vehicle experience would be an advantage. What will I be responsible for? Joining our team as a Business Manager, you will work closely with our longstanding automotive partner, a respected global automotive manufacturer. You should have experience of automotive aftersales, be able to review performance data and identify and implement areas for improvement. You will also be responsible for: * Develop action plans with Dealer Service, Sales and Marketing managers to grow Commercial Vehicle business and customer satisfaction. * Ensure that each Commercial Vehicle Dealer has optimum levels of Commercial Vehicle Workshop capacity to service the growing local Commercial Vehicle parc and to assist Dealers to increase capacity where necessary. * Increase vehicle visits and spend per visit at Dealers. * Implement and ensure the success of centrally produced Commercial Vehicle programs advising, training and coaching Dealers as necessary. * Attend regular update meetings, report on overview and best practices, develop presentations for business reviews, workshops and similar events. * Ensuring that the CV Key Performance Metrics are in place with all Transit Centre Dealers and that a regular reporting process is set up to monitor progress against these KPIs. * Lead the launch of 'Downtime Management system' with Dealers focusing on reducing Commercial Vehicle customer downtime. * Assist Dealers with the Mobile Service program. * Improve the Commercial Vehicle Sales to Service introduction process. * Provide specific Dealer initiative action and reporting to project management. * Any other tasks required to support the business from the operational perspective. Who are we looking for? To be considered for the Business Manager role, we are looking for experienced automotive professional with a passion for increasing Dealership efficiency, enhancing service customer relationships and workshop performance, whilst helping automotive Dealer's reach their full potential. You will also require the following skills and experience: * Automotive Dealer aftersales experience, Commercial Vehicle experience would be an advantage. * Strong drive for results. * Effective written and verbal communication skills at all levels. * Ability to effectively manage multiple work streams to strict deadlines. * Numerical and analytical capabilities. * Computer literate, in particular MS Office. * Full driving license is essential. This is a centralised position covering a zone in UK and therefore the successful candidate will be required to travel for up to a week at a time. What we can offer you: As our Business Manager, we can offer a competitive salary alongside other company benefits, which include: 25 days annual leave pro rata, company contributory pension plan, cash back health care scheme, life assurance, car salary exchange scheme, exclusive discounts on everyday purchases as well as exclusive discounts on car purchases. There is potential to progress within the company, with global opportunities updated regularly. About MSXI: * With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: * Warranty & Technical * Parts & Service * Retail Performance Management * Customer Engagement * Fleet & Mobility Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market. If this sounds like the ideal role for you, please click APPLY now to register your interest in the role of Business Manager! All applicants must have the right to work in the UK


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