Working for a rapidly growing and well respected company in Liverpool, we are recruiting for a Commercial Claims Manager to join their Insurance Division on a full-time, permanent basis. The role has arisen due to growth within their team, and it's a broad and varied role for someone with a strong background in Insurance Claims (motor) who wants to work in a successful team. Location: Liverpool office - min 2 days per week and the rest from home Salary: Up to £70k per annum Benefits: 25 days holiday, pension, healthcare plan, plus much more Hours: Monday to Friday 9-5.30pm What the role will entail; People Management; * Lead and motivate your team managers/colleagues, identifying how they contribute to the success of the business * Set, review and ensure achievement of KPI's, SLA's and team objectives * Develop and coach your team managers by way of personal development plans to maximise their own performance and that of their teams * Conducting 1-2-1's and appraisals in line with company policy * Leading by example being approachable and and delivering excellent leadership skills * To ensure regular team meetings providing clear direction for team managers and ensuring cascade of information across respective areas * To identify talent and support the development of your people * To plan effective recruitment in a timely manner as not to affect service * To recognise and reward individuals and team achievements * To create an environment where colleague feedback on leadership and development is good to excellent Commercial * To contribute to development of a customer service strategy to enable the Business to meet its goals * To work with clients to enhance delivery of customer service and claims strategy for respective processes * To question and challenge peers/managers where processes and procedures do not meet client expectations and any activity that does not place customers interests at the heart of how we do business * To ensure customers and the business are kept safe through team compliance to all procedural and regulatory legislation as required by FCA/SRA * To build strong relationships with clients, ensuring excellent communication, reporting of data and trends * Excellent internal collaboration with other stakeholders and departments Data Analysis and Continual Improvement * To analyse data and predict trends providing recommendations to ensure no disruption to services as well as making recommendations on improvements to performance * To ensure data is disseminated across teams so team/individual performance is understood * To oversee completion of monthly audits in accordance with business policy ensuring that feedback is provided to team managers and colleagues with appropriate training and support provided as necessary * To work with training/QA to ensure the collation and delivery of appropriate training sessions as and when required * To foster and build great relationships with cross functional teams and clients to ensure overall success Why you'll want this role? * You'll be joining a successful team where you'll be a key member of the management team able to really make an impact * The role is broad and varied, lots to get involved with! * You'll be able to utilise your extensive experience within the Motor Claims Industry and develop and motivate a large team Requirements What skills and experience you'll need; Strong level of commercial acumen with motor claims experience at senior level essential Insurance claims trend analysis Engagement at all levels with insurer partners Thorough knowledge of end to end motor claims processes Ability to lead and motivate Excellent interpersonal verbal and communication skills Supervisory/management experience in claims environment Preferred working knowledge of claims IT systems Working knowledge of Microsoft software (Excel) Excellent problem solving skills and initiative Sound reasoning and ability to identify the issues involved in any problems arising Any offers are subject to a DBS check and successful references