This is a great role for an experienced aviation Mechanic looking for the next step in their career.... Location: Gatwick Hours: 5,5,4 shift pattern Must have the right to live & work in the UK Job Purpose The AOG team is an operationally critical business unit that ensure our customers' AOG aircraft are recovered in a safe, compliant and efficient way by leveraging capability within the network and third-party service providers. The Centre of Excellence Controller will provide an improved customer experience by introducing a single point of contact for managing communications across the network, enhancing our AOG management and response, and strengthening the company’s strategic position within the aviation market by offering a premium MRO service. Job Accountabilities Operation * Provide a bespoke solution to a customers AOG occurrence. * Produce AOG recovery plans detailing the recovery timeline, estimated serviceability date/time and allocated resources. * Managing AOG events globally, providing support to ensure safe and efficient and effective recovery to minimise impact for customers. * Maintaining a dynamic feedback loop to ensure timely, regular and accurate communication to all internal and external key stakeholders. * To assist the operations manager with the daily operation of the Centre of Excellence department and supporting the day to day operation. * Have commercial awareness of the impact that decisions can have to the customer and to the business as a whole. Compliance * Ensuring standard operating procedures are complied with and maintained through an AOG recovery. * Maintain awareness of company Health & Safety policy and to ensure that staff deployed under their control practice approved methods to minimise risk to personnel or equipment. * Uphold the companies policy on the KYC and approved supplier. Cost * Recording of cost expenditure during the AOG recovery for invoicing to the customer. * Raising purchase requisitions Procurement, Logistics and Administration * Assisting with planning and booking of flights and transport. * Assisting with the procurement of standard parts, C&E and tooling * Co-ordinate with internal business units and external suppliers, as deemed necessary, to support an AOG recovery. Personal Attributes * Good knowledge of Aircraft systems. * Ability to work under pressure to react to operational requirements and time constraints. * Flexibility and adaptability towards rapidly changing situations. * Strong communication skills. * Methodical approach towards planning and organising