Outline of the role is to ensure customer service experience through acceptance and management of bookings and customer service functions. Duties Include: • Manage complete end-to-end booking process. • Interface with UK freight forwarders, overseas offices, interline partners, GHAs • Keeping in-house and airline system up to date, including full data capture • Oversee and manager Pre Bookings. • Acting as main contact through both customer calls and emails • Managing capacity control and priorities. • Responding to request for tracking information & post flights. • Coordinate service recovery to protect customer experience. Key Skills: • Ideally candidate should have Airline, GSSA or Freight Forwarding experience • Have outstanding customer service skills and good understanding of the cargo market. • Ability to work in a fast-paced environment handling multiple initiatives and prioritise own workload. • Autonomy in the role and capacity management. • Must be articulate and possess good interpersonal skills. • Competences in IT programs, strong analytical skills, planning and organisation