Operations Supervisor The Operations Supervisor keeps the wheels of our business turning, and delivers the safe, reliable and punctual service our customers and clients expect and deserve. Skills and knowledge * Local area knowledge of Heathrow Airport and West London. * Experience of at least running either regulated bus services or airside operations. * IT skills - including Microsoft Suite, Coach Manager and OmniDas. * Understanding of rotas and allocations. * Willingness to learn and develop, with a can-do approach. * Ability to react efficiently and decisively. * Problem solving skills. * A calm head under pressure. * Understanding of Domestic GB and EU driving hours regulations. * Ideally, a Category D Licence. * To be a self-starter and team player. You'll need to have: * Full UK driving licence with a Cat D entitlement. * Minimum two years driving experience. * Certificate of Professional Competence (CPC). * 5-year checkable work or education history. * Clean criminal record. Key tasks will include ensuring: * Vehicle run-out and run-back is handled efficiently without delays. * All Drivers have CPC, Driving License, and uniform. * Covering, updating and allocating Crew and Private Hire movements efficiently to ensure we're on time, every time. * Service operated is fully covered in the event of driver or vehicle non- availability, regulated and punctual. * Drivers are aware of road closures and diversions. * Conducting fact finds where necessary for early running, unnecessary delays, non- compliant operation, or incidents. * High-quality customer service is provided by phone and email. * Driver compliance with Domestic GB and EU driving hours. * Drivers' enquiries are resolved promptly. * Completion of end of shift handover daily. * Compliance checks 10% of run out daily or run backs (e.g. run out gate checks/run back audits) are carried out, and documentation is stored correctly. * All VCR cards are issued and returned ensuring they are completed correctly. * Vehicle breakdowns and defects are dealt with promptly, in collaboration with Engineering Team, and PMI/MOT/40K vehicles are provided on time. Vehicle breakdowns are recorded in Freeway. * Accidents and incidents are dealt with promptly, with relevant evidence and reports captured. * Lost mileage is recorded and minimised. * Random or for cause drug and alcohol testing is carried out. * Cleaning audits are completed. Working environment * You will be based at our Heathrow depot working in the traffic office. * You will be expected to drive when required for operational needs. Working Hours * Shift working to an agreed rota, 4 on 4 off shifts Days and Nights available * Day or Night Controller positions available. * Day: 05:00-13:00 or 13:00-21:00 * Night: 21:00-05:30 Overtime available