Position:                Breakdown Controller Location:               Halifax Salary:                   £35,289 Shift:                      Nights Hours:                 Monday-Thursday 7pm – 7am Contract:               Permanent Benefits:                Pension: 6% employer, 5% employee ,25 days holiday (plus statutory), Death in service 3x annual salary, Company sick pay scheme and free onsite parking  Duties of the Breakdown Controller •  To take inbound calls from customers and deal with vehicle faults and breakdown / repair requests within the UK. • Liaise with internal Mobile Service Engineers / third party repairers or assign to the following day, ensuring the customer is kept updated at all times. • The breakdown controller will action customer repair and breakdown requests in a timely and cost effective manner. • Effectively liaise with customers regarding enquiries between the hours of 7pm-7am Monday to Thursday • Manage customer calls/emails and log repair notifications. • Allocate appropriate Field Service Engineer response to meet customer requirements. • Proactively liaise with customers to updated on the reported job progress. • Ensure maximum utilisation of Field Service Engineering resource according to capacity and geographical location. • Ensure that all field service vehicle parts sales are recorded accurately and promptly. Required skills for the Breakdown Controller • Experience gained in a similar breakdown controller role ideally within the commercial vehicle sector Knowledge of the HGV sector would be an added bonus Experience in dispatch and coordination Ability to work nights Monday to Thursday 7pm-7am Strong communication and organisational skills Knowledge of vehicle maintenance and repair processes Computer literacy, including proficiency in Microsoft Office Experience in a customer service role is a plus Ability to work under pressure and handle emergencies effectively If this Breakdown Controller role is of interest please apply to this advert with an updated copy of your CV INDPB