Hours:  Monday to Friday 42.5 hours per week and working on a Saturday on a rota basis with TOIL Benefits: 22 days per annum rising to 23/25 days on length of service plus bank holidays, Employee referral scheme offering £300 - £500, discount on vehicle hire, Specsavers Eye care vouchers, multiple discounts on various well-known high street retailers and discounts with selected automotive companies. Who we are: VMS (Vehicle Hire) Ltd is part of the fast growing VMS Automotive Group offering a range of services comprising of Contract Hire & Fleet Management, Accident Management as well as offering Maintenance Services from our inhouse workshops and a leading provider of transport refrigeration systems, air conditioning solutions and converting panel vans into commercial, refrigerated vehicles.  VMS Automotive operate nationwide with workshops and vehicle hire sites throughout the UK with our Head Office based in Stevenage and our Operations centre based in Bury St Edmunds. As a result of our continued growth, we are looking for additional team members to join our team to help us continue providing outstanding service to our customers. Key Accountabilities: The key day-to-day responsibilities of this role are varied and include: Manage the day-to-day business and staff management within this busy LGV / HGV hire branch Manage the Fleet logistics and off hiring of vehicles relating to hires, accident, MOT replacements through our in-house IT systems and database and ensure vehicles are available and ready for hire as and when required. Review current hires, communicating findings to clients in relation to extensions and terminations of hire periods (including company vehicles and external hires) Communicate with sales manager to maximise fleet potential as well as suppliers and customers to gain information or enquires on the prompt delivery and off hire of rental vehicles Provide a high level of customer satisfaction by ensuring prompt resolution of all internal and external routine queries via telephone and email whilst adhering to our service standards Maintain accurate records relating to customer communication Liaising with Hire Companies regarding any queries and cost clarification Run daily Reports and coordinate and optimise all processes and tasks in the branch Processing Recharges to customers Managing budget and supporting sales performance of the branch and with new business initiatives Key Skills Required: - Competent user of Microsoft Office with emphasis on Excel (intermediate) Strong analytical, planning and prioritisation capability to ensure consistent delivery todemanding deadlines and service level performance An excellent communicator - verbally and written English Motivational / developmental people manager Customer driven Knowledge and experience Essential/ Desirable: Rental Background preferred Proven experience of managing and developing a high performing team essential Health and safety knowledge and experience desirable Logistics experience and understanding essential Customer service experience is essential If invited to interview, you will need to provide as evidence of your right to work in the UK, the following documents: Passport (plus (url removed) share code confirming eligible to work in the UK if non UK passport) Birth Certificate and National Insurance Number on an official document. Proof of Address x 2 Due to the nature of the role, we are not accepting applicants who reside outside of the UK. No Agencies