Bodyshop Manager Key Responsibilities Operational Management * Oversee the full bodyshop operation including estimators, technicians, painters, and support staff * Plan and control workflow to maximise productivity and minimise vehicle off-road time (VOR) * Monitor job progress, repair quality, and turnaround times * Ensure compliance with manufacturer standards, insurer requirements, and health & safety regulations People Management * Lead, motivate, and develop the bodyshop team * Conduct performance reviews, training plans, and disciplinary procedures where required * Manage staff rotas, holiday planning, and absence control * Promote a positive, high-performance culture Financial & Commercial Control * Manage bodyshop profitability, labour efficiency, and cost control * Monitor KPIs including utilisation, recovery rates, cycle time, and CSI * Control parts usage, paint materials, and sublet costs * Ensure accurate invoicing, job costing, and estimate authorisation Customer & Insurer Relations * Deliver exceptional customer service and resolve complaints effectively * Liaise with insurance companies, engineers, and fleet partners * Ensure estimates and repairs are accurate, transparent, and approved Compliance & Quality * Ensure adherence to health & safety, environmental, and COSHH regulations * Maintain manufacturer and insurance accreditations * Drive continuous improvement in quality and efficiency Skills & Experience Required * Proven experience as a Bodyshop Manager or Assistant Bodyshop Manager * Strong knowledge of accident repair processes and estimating systems (e.g. Audatex, GT Estimate) * Excellent leadership, organisation, and communication skills * Commercially focused with strong KPI and financial awareness * Confident dealing with insurers, customers, and senior management * ATA / IMI qualifications desirable