Role Purpose: In this role you will use your expertise in battery systems and data analysis to work at the interface between our powerful software products and our customers. You will support our customers in turning battery data into longer lasting, safer, and higher performing batteries. You will work with our customers to get them onboard as efficiently as possible. You will empower them to take actions that will unlock the potential of their battery systems, using our products. We are looking for someone who wants to make an immediate impact and enjoys working in a dynamic environment. Responsibilities: Focussed on supporting the customer in the use of our products. This starts with onboarding – getting customers online with both the internal Cloud and Embedded platforms. You will then support through expert monitoring of the data, interpretation of insights, and if necessary, deep diving into the data to identify all-new insights, be it an opportunity to unlock performance or the identification of new failure modes. As a result, you will feed back the learnings by working with the product development teams to inform and develop new features, for the continuous improvement of the product. Finally, you will collaborate with the customer in defining their chosen actions on the back of the insights we generate. At every step you will be supported and empowered to make an impact; we are looking for someone excited to bring new ideas to the table and drive the implementation of these ideas through to completion. What you will do: * Act in an Application Engineering role, leading technical onboarding of new customers, working alongside relevant Key Account Manager(s). * Interact with existing and prospective customers, listen to customer requirements, and develop Proof of Concepts and Demos. * Drive and take ownership of end-to-end technical delivery for customer onboarding; identify and resolve issues and risks. * Conduct data quality reviews and validate customer datasets through existing algorithms and analytics functions. Identify gaps in data quality and either develop workarounds to enable compatibility with existing features or identify feature-by-feature support needs. Work with customers to improve data quality to maximise the range of supported insights. * Identify customer-specific onboarding requirements and develop custom solutions or escalate to the appropriate development teams. Act as the technical lead for custom implementations to satisfy customer requirements. * Conduct expert reviews on platform input and output data, to objectively validate platform performance using your expertise of the battery domain. Interpret and present the insights to the customer, and work with them to identify improvements. * Work closely with the product development teams to prioritise, define, and evolve product vision, based on customer feedback and interactions; be the voice of the customer, from a technical perspective. * Use existing tools and/or develop custom implementations for data ingestion pipelines, ETL and normalisation. * Support account managers in delivery of specialised customer-specific technical support, documentation, and training. * Manage customer delivery plan to ensure on-time delivery of customer goals. Experience & Qualifications: * Master’s degree in a relevant field (Engineering, Physics, Mathematics, Computer Science, control Science or similar) or equivalent experience. * Experience with MATLAB/Simulink or Python. * Demonstrable industrial or academic experience in modelling battery systems. * Experience working with customers, strong communication and teamwork skills. * Ability to think broadly, to adopt and/or adapt technology or understanding from other fields to create future business opportunities and communicate their potential to peers