Automotive Service Advisor Location: Heathrow, TW6 Salary: £32,000 – £33,000 per annum Overtime: working 1 in 2 Saturday mornings paid at time and a quarter Working Hours: Monday to Friday: 07:00am – 16:00pm Alternate Saturdays: 7:00am – 1:00pm (paid overtime) Automotive Service Advisor The Role We are looking for an experienced Automotive Service Advisor to join our busy operation in the Heathrow (TW6) area. This is a customer-facing role that plays a key part in ensuring the smooth running of the workshop and delivering excellent service to our customers. You will be responsible for the handover from the night shift at 7:00am, managing vehicle bookings, liaising with the workshop, and keeping customers informed throughout the service or repair process. Automotive Service Advisor -Key Responsibilities Booking in vehicles for service, MOT, and repair Coordinating third-party repairs and issuing purchase orders Liaising with the workshop supervisor, stores, reception team, accounts, and management Keeping customers informed of vehicle progress and obtaining authorisation for additional work Creating, typing, and pricing job cards Producing and managing service plans, ensuring customers are contacted for due servicing Issuing work to mechanical staff Handling cash payments for completed workshop work Managing warranty and contract processes General reception duties and customer support Prioritising workload to meet deadlines Ensuring all work is delivered on time and to a high-quality standard Maintaining Health & Safety standards and safe working practices Carrying out reasonable ad-hoc duties as requested by the Director or General Manager Automotive Service Advisor -What We’re Looking For Previous experience as an Automotive Service Advisor (or similar role) Strong organisational and communication skills Ability to prioritise workload in a fast-paced environment Confident customer service skills Good understanding of workshop operations and service processes A professional, reliable, and proactive approach This is an excellent opportunity for a motivated and experienced Automotive Service Advisor looking for a stable role with competitive pay and paid overtime in a busy Heathrow-based operation