Ready to join the largest car brand in the world? This is a fantastic opportunity to join the team at Lexus Swindon as a Parts Advisor with amazing development opportunities and great benefits. Lexus is the highest ranked Automotive Brand in the world and spends more on R&D than any other company. We are constantly evolving so there is always something new just around the corner! Role Info: Parts Advisor Swindon £24,500 (£27,000 OTE) Plus Company Pension, Life Insurance, Staff Discount, Training and On-Going Development, Opportunity for Fantastic Career Progression, Plus Other Excellent Benefits and Incentives Values: Customer-Focused, Proactive, and Determined Company: Largest Car Company in the World Your Skills / Background: Stock Management, Customer Service, Relationship Building Skills, Admin Sectors: Customer Service, Stock Management, Admin, Automotive About Us: Lexus Swindon is a rapidly expanding Lexus centre within the UK, committed to delivering the highest level of customer service and continually exceeding expectations. As an integral part of the esteemed Fish Brothers group, a family-owned dealer group headquartered in Swindon and its vicinity, we have a rich heritage dating back to 1948 when we started as a used car centre in Faringdon. Presently, we proudly represent 12 different manufacturers across our 13 sites. At Lexus Swindon, we value the close-knit and family-oriented nature of our business. Our employees enjoy direct access to our Directors, fostering a supportive and collaborative work environment. We prioritise internal talent and actively promote from within whenever possible. We are deeply committed to the growth and development of our team members, and thus, encourage and facilitate further training opportunities. The Opportunity: In this customer facing role you will plan and co-ordinate the dealership’s Parts sales to meet customer requirements and maximise sales volumes and margins. You will build a rapport with customers, communicating via telephone and face to face in order to gain a good understanding of the customer’s needs and be able to guide them towards the product that will best meet their needs and requirements. You will order parts on behalf of the Service team and maintain the agreed stock and accessory levels along with completing all relevant administration such as customer records and invoicing. Key Responsibilities: + Monitoring and maintaining agreed stock/accessory levels + Ordering parts on behalf of the Service team, including special orders + Checking all parts and accessories are in good order on receipt from supplier + Returning code 50 and faulty parts, adhering to supplier return policy + Ensuring all parts and accessories are correctly stored and located + Handling warranty claims processing (relating to parts issues), ensuring manufacturer's requirements are adhered to + Completing all relevant administration promptly and accurately (including customer records and invoicing) What we are looking for: + Previous work experience within an automotive environment + A full UK driving licence + Eligibility to work in the UK + Results-focused + Strong people skills - approachable, a good listener and empathetic to customer needs + Extremely organised with great attention to detail + Analytical and quick thinking + A team player What’s on offer: + Salary £24,500 per annum + Staff Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands + Staff car scheme + Company pension + Cycle to work scheme + Employee discount + Enhanced maternity and paternity leave + Health & wellbeing programme + Life insurance + Referral programme Ready to join the largest car company in the world? Sounds like a good fit? Apply here for a fast-track path to the Hiring Team. Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR