Overview: ‍ Great opportunity for an onsite Automotive Claims Assessor to join the fast-paced Service and Repairs team of a successful automotive company in Reading. This is a varied and busy role working in a friendly and supportive team, providing quality customer service to advise on bookings and assess customer vehicle claims. Great company discounts offered in addition to competitive salary. ‍ ‍ Responsibilities:‍ * Liaising with customers and appointed garages regarding servicing, MOTs and repairs * Selecting garages to carry out work and agreeing cover for claims * Assessing garages diagnosis for repair work, ensuring labour and parts quotes are reasonable * Regularly updating and advising customers on bookings and warranty issues * Resolving any issues or complaints as positively as possible * Maintaining a high standard of customer service Requirements:‍ * Previous customer service experience either within an automotive, motor claims or office environment * Good knowledge of vehicle parts * Any experience of vehicle warranty/insurance claims would be highly advantageous * Friendly and polite telephone manner * Confident computer skills and strong attention to detail * Able to work well under pressure Benefits * Bonus scheme - realistic to achieve * Onsite parking * Regular competitions and perks * Monthly social events * Regular access to CEO * Free MOT and service * Company pension * 22 days holiday + BHs If you think you are suitable for this role, then please click ‘APPLY’ now!‍‍‍‍‍‍ ‍ ‍Recruitment Note:‍‍ ‍Due to the unprecedented volume of response we are currently receiving, regrettably, we are unable to respond to every application individually. If you have not heard back from us within 5 days, please assume your application has been unsuccessful. If the situation changes, or another suitable role arises, we will be back in contact