Must have experience working in an automotive Bodyshop. This is a fast paced, varied role where you will be responsible for day-to-day tasks across all areas within the department whilst supporting customers with queries by phone, email and live chat. Key Responsibilities: * Email inbox monitoring. * Dealing with incoming calls from drivers and other service users. * Website access assistance. * Daily Report formatting and issuing. * Monitoring and responding to live chat questions. * Processing payments and taking payments over the phone. * Operation of Client software for vehicle management. * Continuous process review and improvement. * Provide departmental statistics for use by internal management. * Ensure all correspondence is responded to in a timely manner. * General administrative duties relating to specific client requirements. * Escalating queries when required. Essential & desirable skills: * Competent with IT. * auto flow or kerridge experience * Confident on the phone and with email communication. * Trustworthy and reliable. * Organised and methodical. * Able to use initiative and solve problems. * Accurate when completing repetitive tasks. * Happy to ask lots of questions whilst learning. * Able to multitask and work between multiple systems