I am currently working with a fantastic company based in the Uxbridge area who are seeking a new member for their Technical Support Team. This role would suit a candidate who has previous experience in providing vehicle diagnostics and is looking to make the transition into an office based role. The role includes 25% direct customer interaction on the phones, 50% case management providing resolution for product, installation and application related queries and 25% direct installer interaction and coordinating cross-business. Role responsibilities: Resolve customer queries or escalate to appropriate department, managing the updates on the system as required by the business, ensuring departmental SLA’s are achieved to drive continuous overall improvement of the customer experience Identify underlying root causes of substandard installations and be able to offer satisfactory resolutions for both customers and third-party installers To handle inbound/outbound calls and cases, following agreed processes within SLA, using the Salesforce case management system and recording all aspects of the customer interaction Provide technical support to internal and external key stakeholders at all technical levels throughout, including third party installer channels Establish and maintain professional relationships with all internal and external customers Striving to exceed target and consistently improving performance to achieve targets Previous experience required: A proven background in auto mechanics Self-starter with excellent interpersonal communication. Strong organisational skills with a “Can-Do” attitude Being adaptable to change Proven ability to meet tight deadlines and work under pressure Good and clear communication skills, both written and spoken Knowledge of vehicle telematics concepts Competent with problem solving in a highly technical environment -- What you need to do now If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion. For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business. We take your personal data seriously and take every step to protect it. To learn how we handle your data please visit our website where you can find our Data Privacy Notice