Role – Assistant Service Manager Location: Trafford, Manchester Salary: £35,000 Basic | OTE: £41,000 Richard Abson Group are working with a well-established main dealership in Trafford, Manchester, to recruit an Assistant Service Manager to join a busy and high-performing aftersales department. This is an excellent opportunity for an experienced automotive professional who enjoys leading a front-of-house team, supporting workshop performance, and driving customer satisfaction. The Role Working closely with the Aftersales Manager, you will play a key role in supporting the day-to-day running of the Service Department. Key Responsibilities include: * Supporting the Aftersales Manager in driving aftersales growth by identifying opportunities using demographic and customer data. * Supervising a team of 4 Service Advisors, managing workload and ensuring maximum efficiency. * Assisting in the coordination of a workshop team of 14 Vehicle Technicians to ensure smooth daily operations. * Conducting performance reviews, reporting, and supporting department improvements through KPI and target-led objectives. * Ensuring customers receive a professional, prompt and courteous service at all times. * Managing and supporting the warranty process, ensuring claims are submitted accurately and on time. * Producing detailed reports for the Aftersales Manager on both individual and department performance. About You, to be considered, you will ideally have: * Previous experience within the automotive industry as a Service Manager or Assistant Service Manager. * Basic mechanical knowledge (minimum). * A proactive and motivated approach, with strong customer service standards. * A desire to influence and improve aftersales performance. * Excellent communication, organisational and leadership skills. * Strong IT skills, with working knowledge of Kerridge preferred. * Confident people management ability and a professional presentation. Hours & Package * Basic Salary: £35,000 * OTE: £41,000 * Hours: Monday to Friday, 8:00am – 6:00pm * Saturdays: 1 in 3 Saturday mornings Interested? If this role sounds like the right next step for you, please APPLY NOW, or contact Jake Jones at Richard Abson Group for a confidential conversation