NEW ASSISTANT SERVICE MANAGER ROLE Somerset Salary: 35K + 6k bonus + benefits My Client, a main car dealership, is currently looking for an Assistant Service Manager / Senior Service Advisor / Service Supervisor to join their team and working alongside the Service Manager. * Provide guidance, training, and appraisals to the aftersales team to encourage a forward-thinking attitude which will help them achieve their full potential * Maximise customer satisfaction by treating everyone fairly and delivering an exceptional service experience * Liaise with the management to monitor department performance against budget and identify any shortfall, and implement plans to improve the performance where necessary * AVC claims and to organise invoicing for Service advisors. * Focussing on NPS calls, getting customer service feedback across to the Service advisors and working with the team to come up with a resolution * Support your line manager with organising departmental forecasts and reports in a clear and timely manner You will be someone who has excellent leadership and communication skills and can demonstrate a successful blend of confidence and assertiveness when dealing with people. You will have a warm personality, be empathetic and friendly, and have an approachable and professional manner. Experience working in a similar role in the automotive industry with the ability to deal with a variety of responsibilities along with strong organisation skills and an eye for detail is also important. This is the perfect opportunity for someone who loves working as part of a friendly team, and is truly focused on delivering an exceptional customer experience with the ability to turn any challenging situations into positive experiences. You must have a full and valid UK driving license. Hours for the Assistant Service Manager / Service Advisor / Senior Service Advisor / Service Supervisor : Monday to Friday 8.00 – 5.00 and 1 in 3 Saturdays 8.00 – 1.00. To apply for this Assistant Service Manager / Service Advisor / Senior Service Advisor / Service Supervisor position, please get in touch with YOLO Recruitment. To apply for this Parts Advisor role, please get in touch with Katy at YOLO Recruitment via email, text, WhatsApp or call me at anytime