Our client based around Heathrow is looking for a highly Customer focused individual to lead and supervise a team within the Air Freight department. Role will be to lead and supervise the team to achieve customer/network expectations. The individual will also be a Key Accounts Manager to maintain 5-10 customer accounts. Duties will include - * Responsible to ensure that Customer Reports are up to date and accurate * Manage Customer KPIs * Maintain SOPs * Ensure Financial responsibility and KPIs for each Job File * Conduct weekly communication meetings with team * Conduct cross training within the team * Hold customer reviews * Professional handling of any Customer complaints * Conduct yearly staff performance interviews * Assist with the department budget * Suggest department improvements * Be involved in the accurate and prompt quoting for customers and the network (All modes) * To ensure staff are trained in GDP * Drive Operational Excellence Previous experience of managing a team within a busy Air Freight department is essential. Key Skills: Sound experience of Assist Managing within the freight forwarding industry Computer literate with basic knowledge of Excel, Word. Preferred but not essential AS400, Lotus Notes and ASM Sequoia Good communication and motivational skills, with the approach to delegate and be able to lead by example and make decisions using sound judgement Ability to communicate effectively. Be able to work accurately with good attention to detail Excellent strategic, analytical and negotiation skills & the ability to plan, execute and complete a given task within a specified time frame. Be able to work as part of a team. Understand requirements and operational procedures and be able to Identify areas that require
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