OB PURPOSE The role of the Apprentice Service Advisor is to: Gain an understanding and knowledge of all aspects of the vehicle service department, throughout a period of introduction. Department/Business/Location: Service department Reports to: Aftersales Manager KEY RESPONSIBILITIES To handle customer enquiries and queries promptly and efficiently. Maintain high levels of customer satisfaction. Qualify service and customer requirements to aid diagnosing of vehicle problems where appropriate. Establish understanding and an agreement with the customer of the work to be carried out. Accurately maintain the service department loading system in line with workshop capacity. Manage the handover and administration of loan vehicles. Explain the work carried out on vehicle ensuring customers full authorisation and understanding. Understand and adhere to manufacturer service requirements.è Maintain relevant systems always ensuring accuracy. Maintain safe working practices and abide by the working rules and standards of the business. Skills & Requirements Essential Smart appearance. Energy and enthusiasm. Attention to detail. Competency in numeracy, literacy and IT. Desirable è Full UK driving licence. Understanding of basic vehicle design, function and location of parts. Experience Desirable No experience required. The Harwoods Way Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below: We Treasure our people and our customers We challenge ourselves to grow & improve We grab responsibility We run in the same direction as one team We inject energy and fun into our work We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners: Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN We operate across 6 counties in the South East of England, namely: Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including: recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities