Ready for a new & exciting opportunity with an award-winning employer? Ready to represent the world's no.1 automotive brand? Ready to take your aftersales management skills to the next level with world class training and career progression opportunities? If so, we have an incredible opportunity for you to build a career working for a leading group that represents the world's largest automotive brand, Toyota. Ready to apply? Role Info: Aftersales Manager Horsham Up to £60,000 OTE Plus Company Pension, Company Car Scheme, Staff Discount, Plus Other Excellent Benefits/Incentives Full Time - Permanent As one of the leading Toyota Centre’s in the UK we are passionate about ensuring our customers are always put first every day, everywhere. Who are we? The Steven Eagell Group, Europe's largest Lexus and Toyota retailer, is a prestigious and award-winning employer. With a strong presence across 44 locations in areas such as the Southeast, East of England, and West Midlands, we are seeking friendly individuals to join our expanding Customer Services team. We offer a remarkable working environment, coupled with exceptional benefits and exciting opportunities for career growth and development. At Steven Eagell, we believe in recognising and rewarding hard work, loyalty, and achievements with excellent incentives. The Aftersales Manager Opportunity: We are currently expanding our business and are now offering an exciting opportunity to join the team, as Aftersales Manager, based at our Horsham branch. In return, we will provide excellent training and genuine career progression opportunities. Key Responsibilities: + Leading and overseeing the service team, ensuring they meet customer service targets + Demonstrating and promoting Toyota's brand values and the desired skills and behaviours + Fostering collaboration between the service team, sales, parts, and administration + Managing performance, setting targets, and driving continuous improvement + Overseeing day-to-day operations, including workshop loading, labour sales, and adherence to key processes + Continuously review and enhance service processes and systems for customer satisfaction + Ensuring timely customer follow-up calls and handling complaints + Managing and developing team members, identifying training needs, and addressing performance issues + Participating in recruiting and providing advice on key issues + Developing and implementing local promotions, monitoring marketing activities + Determining goodwill gestures and customer discounts + Collaborating with other teams to provide a seamless customer experience and following up on sales opportunities About you: + Experienced Aftersales Manager + Enjoy constantly meeting new people and building rapport and connections + Have strong communication skills and enjoy presenting ideas to others + Have management experience and wish to build on this + Have service department experience + Passionate about the automotive industry and want to work in the world’s biggest manufacturer What’s on Offer: + Yearly bonus + Company car + Employee discount + On-site parking + Sick pay + Company pension + Referral programme Ready to join the largest car company in the world? Since Toyota's foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services. Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectations and be rewarded with a smile. We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way. Sounds like a good fit? Apply here for a fast-track path to the Hiring Team. Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR