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Posted: 101 days ago   Expired

Aftersales Manager

Salary: £33,000

Location: Deepcar

Job type: Permanent

Category: Management

The Role: As an Aftersales Manager, you will be responsible for making sure that customers aftersales needs are met. You will develop and manage the performance of your Service team in delivering outstanding customer service whilst ensuring KPIs are met. Duties: * Motivate and engage the team to meet and exceed targets * Deliver exceptional service experience * Develop and maintain long-term relationships with Customers * Daily reporting * Ensuring all warranty reporting is complete and repairs are fully compliant * Hitting monthly KPIs and budgets * Organise departmental forecasts and reports in a clear and timely manner * Regularly review processes for improvement * Provide guidance, training, and appraisals to each of the Service team Desired Experience/Skills: * Strong professional leader who is forward-thinking * Ability to motivate and engage a team * Passionate about delivering outstanding customer service * Experience of working in a target driven environment * Goal orientated * Proven success in exceeding aftersales targets * Strong understanding of technical issues and the ability to resolve queries professionally * Excellent written and verbal communication skills Working Hours: Monday to Friday from 8.00am till 5.00pm and alternate saturdays from 9.00am till 4.00pm. Benefits: * Ability to grow and progress with the Company * Long service holidays * Excellent Bonus and Pension scheme Please apply today to be considered for this fantastic opportunity


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