Aftersales Excellence Coach up to £45,000 per year pro rata Temporary 40 hours per week, Monday-Friday Field-based, South-East (London area) Do you have a passion for automotive aftersales and want to join a successful team? MSXI has the job for you! MSX International is looking for a high-performing Aftersales Coach, to support our client’s dealerships improvement in the South-East of UK. The Role To work with Retailers within the Audi UK Network to support improvements across a number of key performance indicators. The Aftersales Excellence Coach will: * Deliver improvements in a number of Aftersales Key Performance Indicators * Engage and work with management and staff to root cause areas of underperformance, agree action plans and coach improved techniques in: * Customer Satisfaction * Customer preparation and Technical Pre Plan * Team working and communication * Process improvement and quality management * Quality control processes and analysis * Facilitating sustainable solutions and continuous improvement * Ensuring service levels are maintained to the client by consistently applying the coaching structure, using agreed analysis tools and presenting a professional image. * Build a close working relationship with Audi UK Area Teams About you This is an excellent opportunity for an individual with great interpersonal and analytical skills. Our ideal Aftersales Excellence Coach has a friendly personality, as well as: * Automotive aftersales experience of minimum 3-5 years * Good knowledge of business KPI data and the ability to analyse and identify opportunities * Experience of aftersales process implementation * Flexible approach to work – a self-sufficient, self-starter * Be an effective communicator * Ability to prioritise workload to deliver agreed contracted days * Accurate and timely Administration * Visit Reports and SMART Actions * MSXI – Activity tracking, Expenses, Mileage * Consistent use of agreed analysis tools – to aid root cause analysis and objective feedback to client * Be prepared to travel including overnight stays (Business expenses are covered for travel) – valid UK driving license is needed. What’s in it for you? When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry. At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce. In joining MSX, you can enjoy: up to £45,000 per year pro rata Company Car Company Credit Card Fuel Card 25 days annual leave (plus Bank Holidays) pro rata Pension Plan Cash back health care scheme exclusive discounts on everyday purchases exclusive discounts on car purchases potential to progress within the company, with global opportunities updated regularly Working pattern and location 40 hours per week Monday - Friday Field-based, hybrid working with Quarterly National Team Meetings Location: South-East, London area Manage own time - expect overnight away from home Temporary contract until December 2024 with potential extension to July 2025 You can learn more about MSX International on our company site