Car Dealership Aftersales Advisor Norwich £29k + Bonus (Dependent on Experience) Working Hours: Monday – Friday 8:00am – 6:00pm / 1 in 2 Saturdays 8:00am – 1pm. Our client, a well-established and reputable company in the automotive industry, is currently seeking a motivated and customer-focused Aftersales Advisor to join their team in the Norfolk area. This is an exciting opportunity for an individual looking to advance their career in aftersales and contribute to a dynamic and customer-oriented environment. Key Duties and Responsibilities: • Oversee and optimise service bookings, accurately assessing customer requirements and managing administration. • Handle all customer interactions with the highest level of courtesy and professionalism. • Maximise customer satisfaction and ensure high levels of customer retention. • Accurately identify customer needs using parts catalogues and computerised stock lists. • Promote and sell relevant parts consistently. • Maintain a well-presented reception area and ensure all customer areas, including parking spaces, are tidy and welcoming. • Adhere strictly to company policies and procedures at all times. Skills and Experience: • Ability to communicate effectively with customers and colleagues. • Strong attention to detail with the ability to record information accurately. • Excellent phone etiquette. • Confidence in upselling additional work and products. • Previous customer service or retail experience is preferred. • Basic understanding of vehicle layouts, functions, and key components. • Strong administrative and organisational skills. • Ability to work effectively in a team environment. For more information about this role or other opportunities in the motor trade, please contact Adam Curtis at ACS Automotive Recruitment Consultancy