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Posted: 101 days ago   Expired

Aftersales Advisor

Salary: £25,000

Location: Poole

Job type: Permanent


Join Our Team as an Aftersales Advisor Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment and excel at problem-solving? If so, we're looking for an Aftersales Advisor to join our dynamic team! Position Overview: As an Aftersales Advisor, you'll play a pivotal role in our company by being the primary point of contact for customers post-purchase. You will handle inquiries, address concerns, and provide support to ensure a seamless and satisfying experience for our valued customers. Key Responsibilities: * Respond promptly and professionally to customer inquiries via phone, email, or in-person * Assist customers with product-related questions, warranty claims, and service inquiries * Coordinate with various departments to resolve customer issues efficiently * Maintain accurate records of customer interactions and transactions * Collaborate with the sales team to identify opportunities for upselling or additional services * Contribute to the improvement of aftersales processes and customer satisfaction strategies Qualifications: * Previous experience in a customer service or aftersales role preferred * Excellent communication and interpersonal skills * Strong problem-solving abilities and attention to detail * Ability to multitask and work effectively in a fast-paced environment * Proficiency in using CRM software or similar tools is a plus Why Join Us: * Opportunity to work in a collaborative and supportive team environment * Competitive compensation package * Professional development and growth opportunities * Chance to make a significant impact on customer satisfaction and company success If you're passionate about delivering exceptional service and ensuring customer happiness, we'd love to hear from you! Join us in our mission to provide the best aftersales support in the industry. Job Types: Full-time, Permanent Salary: £20,000.00-£25,000.00 per year Benefits: * Company pension * On-site parking Schedule: * 8 hour shift * Monday to Friday * Weekend availability Experience: * sales: 1 year (preferred) License/Certification: * Driving Licence (required) Ability to Commute: * Poole, Dorset (required) Ability to Relocate: * Poole, Dorset: Relocate before starting work (preferred) Work Location: In person


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