Operational Supervisor 🌟 The Opportunity Join our team as an Operational Supervisor and take the lead in managing staff and day-to-day operations within the workshop and airside. You will oversee efficient operations, promote safety, and ensure high-quality customer service while managing productivity, resources, and staff performance. This role requires strong leadership, organizational skills, and a focus on operational excellence. 🎮 Key Responsibilities • Proactively manage workshop staff and space, ensuring productivity and chargeable hours are maximized. • Efficiently allocate jobs to technicians using the SAP application. • Promote safety in the workplace, ensuring adherence to safe working practices for all staff, visitors, and subcontractors. • Ensure ISO procedures are followed and workshop excellence reports are completed. • Manage tooling and equipment, including maintaining records for calibration and registration. • Prepare customer quotes based on Service Level Agreements (SLAs). • Conduct yard checks and maintain an accurate whiteboard with job status updates. • Ensure parts are ordered and allocated to jobs efficiently. • Complete and send daily status reports to customers. • Investigate accidents, incidents, or near-misses and report findings. • Oversee job updates, ensuring quality checks are completed and signed off. • Ensure equipment checks are completed for forklift trucks, ladders, and other tools. • Prepare detailed handovers for the next shift, ensuring all paperwork is correct and up to date. • Report underperforming staff to the Operations Manager and assist with performance reviews, investigations, and disciplinary actions. • Carry out other reasonable duties as required by the operation. 🧐 What We Are Looking For Skills & Experience & Behaviours • Supervisory experience in a customer-focused, operational environment (essential). • Strong communication and organizational skills. • Good IT skills and understanding of workshop procedures. • Understanding of motor mechanics and vehicle maintenance. • Knowledge of health and safety regulations. • Customer-oriented with a service delivery focus. • Ability to quickly assess and resolve problems. • Flexible, adaptable, and team-oriented. • Level 3 Motor Mechanics qualification (required); HGV qualification (required) ❤️ Why You Will Love Working With Us • Competitive salary and benefits package. • Career development opportunities in a growing company. • A dynamic, team-focused work environment that values safety and continuous improvement. ❤️ What We Offer • 6% employer pension contribution. • 3x salary Life Assurance. • Private Medical coverage. • Employee Assistance Programme (EAP). 🌍 About Us TCR is a leading provider of vehicle maintenance solutions, committed to excellence in safety, reliability, and customer service. We prioritize passion, integrity, accountability, and open-mindedness in everything we do. ✅ Apply Now Submit your CV and cover letter today to join our dynamic team! 🗓 Working Hours/Shift Pattern 4 on 4 off day shifts based out of our Heathrow Facility