Workshop Controller – BMW-MINI Borehamwood Want to be the best you can be? It's what drives us too. Working in our aftersales department as a Workshop Controller you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim. What we can offer you * 24/7 online access to healthcare professionals * Car purchasing and lease schemes * Servicing, parts & accessory colleague discounts. * Enhanced holiday allowance with length of service * Paid day off for your birthday * Company share purchase plan * Loan plans for colleagues, including toolbox and travel tickets * Colleague referral payments * Industry leading family friendly policies * Numerous training, learning and development options to suit everyone * Plus lot’s more What you’ll do day to day * Responsible for the day to day running of the workshop * Ensuring the service and repair technicians achieve their daily targets * Assisting the service managers in ensuring the department provides the best possible service to the customers * Achieves agreed profits and retention levels Helpful skills and qualifications Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you. * Full UK Driving Licence * Motor Industry experience in a similar role is essential * Able to work independently and as part of a team * Ability to work to timescales effectively * Keen eye for detail, good communication and a passion for delivering great customer service * Experience in a main dealer environment * Strong industry knowledge * Ability to work under pressure We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply. Be part of something big Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork – Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team. Summary Working here at BMW-MINI Borehamwood in our aftersales department as a Workshop Controller you will be a key part of the Retail Centre. But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people