Workshop Controller – Kidderminster Salary: £45,000 per annum OTE: £52,000+ per year Hours: Monday – Friday, 07:00 – 16:30 + Saturday rota Contract: Permanent Earning Potential (OTE) Basic Salary: £45,000 per year Overtime Rate: Saturdays paid at overtime rates Realistic OTE: £52,000+ per year with overtime Overview We're looking for an experienced and dedicated Workshop Controller to lead and inspire the workshop team at our Kidderminster site. You'll manage workflow, ensure quality and compliance, maximise utilisation, and guide the team to deliver exceptional customer service. Our client has been named Motor Trader's 'Employer of the Year' and is an official Great Place to Work™. Benefits include an extra day off for your birthday, 23 days holiday + bank holidays, internal mentorship, and a wellness programme with 24-hour GP access. Key Responsibilities Ensure workshop processes are followed for every job Receive job cards, pre-time each job, and allocate work to technicians Monitor job progress and maximise sold hours Obtain authorisation for additional work via service reception or direct customer contact Oversee MOT to ensure quality, compliance, and first-time pass rate Ensure 100% sign-off on completed inspections Identify warranty items and ensure correct documentation Supervise, develop, and train the workshop team Audit job packs ready for administration/invoicing Monitor workshop loading and ensure continuity Measure technician activity and performance Schedule PDIs and used vehicle preparation Maintain special tools and equipment Ensure workshop cleanliness and organisation Handle customer complaints quickly and effectively Supervise junior staff and identify training needs Manage workshop apprentices from training and wellbeing perspective Ensure all company policies and statutory requirements are met What You'll Need Level 3 qualification in Vehicle Maintenance & Repair (NVQ/City & Guilds/IMI) Strong passenger car or commercial vehicle knowledge and experience Previous experience as a senior technician Supervisory experience Process-driven with strong technical background Excellent leadership, interpersonal, and organisational skills Ability to work under pressure and multitask Great communication skills, both verbal and written Full UK driving licence for relevant vehicle classes DBS check required prior to joining Benefits Include Extra day off for your birthday Overtime at 1.5x basic rate Saturdays paid at overtime 23 days holiday + bank holidays (increasing with service) Four times death in service benefit Internal Mentorship programme Access to wellness programme with 24hr GP access Enhanced maternity and paternity policies Annual appraisals and progression opportunities Manufacturer and in-house training Long service recognition Branded uniform Don't tick every box? If you're a senior technician with supervisory experience and a strong work ethic, we want to hear from you. We value leadership skills and a positive attitude. Sound like you? If you're ready to lead a busy workshop team with great earnings potential, get in touch with Cal Ryan today. Call Cal Ryan at Kemp Recruitment on (phone number removed) Email: (url removed) Ref: INDCR