Workshop Controller Competitive basic salary and rewarding commission package. We are looking to recruit a Workshop Controller for our client’s state of the art main dealer facilities. Previous experience of working within the motor trade is essential. The key responsibilities will include * To manage the process of optimising workshop resources to meet agreed departmental budgets. To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department. * To calculate and manage the effective use of workshop resources * Monitor individual and workshop efficiencies to ensure key performance indicators are met. * Plan the distribution of work amongst the team utilising available skills mix. * Identify individual training and development needs. * Manage liaison between workshop and service reception on customer vehicle progress. * Manage workshop standards in accordance with HSO requirements. * Resolve customer issues in line with company standard and customer expectations. Manage any necessary liaison with department manager regarding customer dissatisfaction. * Ensure understanding and adherence to the requirements of Brand service requirements and customer satisfaction indicators. * Maintain safe working practices and abide by the working rules and standards. * Maintain and develop own skills and technical knowledge. Agree development plan with line manager. * Interact with members of other departments to develop the team culture. Applicants must display high standards of professionalism and motivation, encourage beneficial change and support the company’s strategic goals for driving excellence. Whilst we endeavour to reply to all applicants, we can only guarantee that we a member of the team will contact you should your skillset match above criteria. Car Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager. patrick Smyth