Warranty Administrator – PSV / Commercial Vehicles Southwater, West Sussex Salary: £28,000 – £30,000 (DOE) Full-Time | Permanent Monday–Thursday: 8:00am–5:00pm Friday: 8:00am–3:00pm An excellent opportunity has become available for an experienced Warranty Administrator to join a growing commercial vehicle and PSV aftersales operation based in Southwater, West Sussex. This role is focused on managing multi-stage PSV warranty processes, including chassis manufacturers, bodybuilders, and conversion partners. You’ll play a key role in ensuring correct liability attribution, accurate claim submission, and maximum warranty recovery — while delivering a high level of service to both internal teams and customers. Key Responsibilities * Receive, review, and process warranty claims from workshop and aftersales teams * Ensure all warranty documentation is completed accurately in line with manufacturer guidelines * Submit warranty claims and monitor progress through manufacturer portals * Follow up on delayed or rejected claims, providing supporting evidence where required * Communicate clearly with internal stakeholders regarding claim status and expectations * Coordinate warranty-related repairs and replacement parts with suppliers and vendors * Maintain accurate records of warranty parts, paperwork, and approvals * Monitor manufacturer recalls and warranty policy updates * Carry out warranty audits to ensure compliance and reduce rejection rates * Track warranty financial performance, recovery values, and claim turnaround times * Process internal jobs including documentation, retail quotations, and invoicing * Reconcile workshop accounts for warranty and internal repairs, investigating discrepancies * Work closely with Workshop, Parts, Aftersales Management, and Finance teams * Performance will be measured against KPIs including warranty recovery value, claim turnaround time, rejection rates, and audit compliance. Your Background & Skillset * Minimum 2 years’ experience as a Warranty Administrator within the commercial vehicle / PSV / HGV sector * Strong understanding of manufacturer warranty processes and procedures * Experience using Pinnacle DMS, Kerridge, or similar systems (advantageous) * Confident using Office 365 and web-based warranty portals * Strong analytical and problem-solving skills * Excellent organisational skills and attention to detail * Professional communication skills with internal teams and external manufacturers What’s in it for you? * £28,000 – £30,000 basic salary (depending on experience) * Monday to Friday working pattern with early finish every Friday * 25 days holiday plus bank holidays * Workplace pension scheme * Statutory sick pay * Employee benefits portal * Stable, long-term role within a growing aftersales operation * Opportunity to develop your career within the commercial vehicle sector Apply today to join a specialist aftersales operation as a Warranty Administrator, where accuracy, expertise, and attention to detail are truly valued