Warranty Administrator Shrewsbury Monday – Friday 8.30am – 5.00pm Salary £26,000.00 per annum Everyone in our clients business plays their part in putting the customer first and bringing great customer experience to life, so this is a fantastic place to get your career in motion. Our client looks for great people who share their passion for a prestigious brand. Everyone in their business plays their part in putting the customer first and bringing great customer experience to life, so this is a fantastic place to get your career in motion. With our customers being at the heart of everything that we do, we are looking for individuals who can motivate the sales team on customer excellence and customer first behaviours Our Administration function is at the heart of everything that we do and as a Warranty Administrator, you will ensure that warranty procedures set out by the manufacturer are followed and will work closely with service advisors and technicians. We are looking for individuals who have strong attention to detail and accuracy in recording of warranty work. Ensure work conducted in line with manufacturer to ensure “Right First Time” total recovery of warranty payments from the manufacturer. Skills We are looking for great people who enjoy a process-focussed role: * Enjoys following processes with a strong record of accomplishment of entering information correctly first time. * Can update and maintain databases, ensuring that Data Protection procedures are adhered to. * Can maintain awareness of departmental targets and KPIs on a weekly and monthly basis. * Respond to any internal and external queries effectively, whilst providing excellent customer service. Benefits * Benefits include 30 days holiday (including Bank Holidays) rising to 33 days with length of service * Employee discounts, * Free parking, * Cycle to work schemes * Access to generous discounts at various high-street stores, supermarkets, restaurants & cinemas
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