JOB PURPOSE The role of the Audi Warranty Administrator is to: Ensure accurate invoicing and submissions of warranty/goodwill claims daily and monitoring daily, weekly and monthly warranty reports. Department/Business/Location: Aftersales Reports to: Aftersales Manager KEY RESPONSIBILITIES Administer warranty policy in the best interests of the business, manufacturer and customer. To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims. Ensure that all frontline staff complete records correctly when warranty is diagnosed on a vehicle. Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure. Maintain knowledge on all warranty procedures and documentation. Support other staff members on all warranty related matters. Maintain relationships with specialist repairers and manufacturer representatives. Skills & Requirements Essential: Good organisational and planning skills. Energy and enthusiasm. Excellent numeracy and literacy. Smart appearance. Competency in numeracy, literacy and IT. Experience: Essential: Motor industry experience. Salary £27,500 - £31,000 basic OTE £33,000 - £34,000 Hours: Mon - Fri 8am - 6pm