Technician Supervisor Location: Gloucester Salary: From £35,000 DOE Hours: Monday to Friday, Early Shift: 06:00 – 14:30 with a 30-minute unpaid break. Every other Saturday 08:00-13:00 at OT rate. Role & Purpose An experienced and qualified Technician Supervisor is needed to lead the early shift at a renowned dealership in Gloucester. The successful candidate will ensure customer vehicles are maintained to the highest quality, safe, and compliant standards while supervising the workshop team to ensure efficiency and productivity. This role demands exceptional service delivery and inspirational leadership. Key Responsibilities: * Supervise the early shift, ensuring technicians are working on the right jobs at the right time in collaboration with the workshop controller. * Maintain high standards of vehicle repair and maintenance, ensuring safety and compliance. * Communicate effectively with the team, ensuring they are motivated and engaged. * Identify worn and faulty components in accordance with DVSA standards. * Utilize Keyloop/Kerridge modules appropriately. * Complete customer documentation within agreed timeframes. * Contribute to vehicle maintenance and repairs, including wheel alignment and tire fitting. * Demonstrate a positive attitude, flexibility with workloads, and excellent teamwork. Ideal Candidate: * Qualified to at least level 3 (NVQ, City and Guilds, or IMI) in LCV and HGV Vehicle Repair and Maintenance. * Strong communication skills via email, telephone, and face-to-face interactions. * Previous leadership experience within a workshop setting. * Excellent attention to detail and accuracy in job card documentation. * Motivated and capable of inspiring team members. * Ability to manage time efficiently and handle multiple tasks. Research indicates that some individuals hesitate to apply for roles unless they meet all criteria. Qualified candidates are encouraged to apply even if they do not meet every requirement. The company values passion, achievements, learning, and growth. If this role excites you, start a conversation today! Skills & Behaviors: * Communication: Essential for ensuring the team and customers are informed and updated. * Resilience: Strong coping skills to handle challenges effectively. * Accuracy: Attention to detail to ensure reliability for customers and colleagues. * Motivation: Key to achieving personal and team success. * Leadership: Ability to inspire and guide the team towards success. Adding Value: This role is more than just completing tasks; it’s about adding value to the business, customers, and colleagues. Inspiring the team to deliver exceptional customer service ensures repeat business and smooth processes. Effective communication keeps the team aware of their critical role in keeping customer vehicles on the road. Development and Career Progression: Recognized as a UK Best Workplace for Development, this company offers clear career progression paths. This role is categorized as M1, Team leader/Supervisor, representing the first step into leadership within the company. The successful candidate will spend at least 30% of their time guiding and developing others while managing specific hands-on tasks. Time management and organization are crucial for success in this role. Research indicates that some individuals hesitate to apply for roles unless they meet all criteria. Qualified candidates are encouraged to apply even if they do not meet every requirement. The company values passion, achievements, learning, and growth. If this role excites you, start a conversation today