Job Title: Aftersales Manager Location: Wincanton Hours: Full-time, 40 hours per week Salary: £35,000 to £47,000 + Bonuses Duties as Aftersales Manager may include: To lead, motivate and support the Aftersales team. Reporting to the Branch Director, you will drive the performance of the Aftersales department to maximise upsell and profit to achieve and exceed targets. Dealing with customer complaints where you'll demonstrate your strong communication skills to reach an outcome that results in customer satisfaction. Responsible for routine 1-2-1's with the Aftersales team, you will identify business opportunities and training requirements, including coaching and developing, to ensure all departments utilise their team's skillset to the maximum. Assisting with the recruitment of future team members and the development of current staff. Working closely with the Branch Director to manage the Aftersales operations of the business, developing and implementing strategies to increase aftersales revenue and profitability. Complete & track monthly reporting on Aftersales performance across the dealership, monitoring and analysing key performance indicators (KPIs) to identify areas for improvement and implement corrective actions. Collaborating with other departments, such as sales and marketing, to develop integrated strategies that enhance the overall customer experience. Making sure relevant processes and procedures are adhered to by all team members to allow for smooth operation between all departments, and subsequently their customers. Understanding and consistently improving KPI levels within the department.The ideal candidate: Has previous experience as an Aftersales Manager in the Automotive Industry or is a successful Assistant Aftersales Manager with a proven track record looking to make that next step. (Ideally you will have experience as a Technician / Service Advisor / Parts Advisor, preferably all 3!) Excels in customer service - you're a people person who always goes above and beyond to make people happy and get the best from your team, Will have exceptional communication skills, both written and verbal at all levels, Demonstrates strong analytical skills and the ability to use analysis to implement change to improve performance metrics. Has a proven record of exceeding targets, Is positive, punctual, presentable, hardworking, flexible, and driven, Identifies and maximises business opportunities based on customers' requirements, Can manage and balance their own busy workload, Thrives and remains calm under pressure, whilst meeting deadlines. If you are interested in this exciting opportunity and meet the requirements, please send your up-to-date CV to Oakland Heath at Alecto Recruitment or contact us directly on (phone number removed). Additionally, if you know someone who may be suitable for this role, please pass on their contact details, as Alecto Recruitment offers a referral bonus of £300 for successful placements. We look forward to receiving your application