Harwoods Group is an automotive retailer representing prestigious car brands; Aston Martin, Audi, Bentley, Jaguar and Land Rover together with the truck brand MAN. We have a total of eighteen businesses providing sales and aftersales services across Sussex, Surrey, Kent and Hampshire. Established since 1931, we are a successful and progressive third generation family owned business. In 2017 our turnover was £630m and we employed 900 people. We rank #6 in the Sunday Times ‘Top Track 250’, which league tables the UK’s private companies with a turnover of <£650m and <5,000 staff. Our vision is to ‘create memorable experiences’. In other words, we believe that our role is to ensure our valued customers are offered the best possible experience in their interactions with our company. We feel it is equally important that our staff are well supported and can deliver these experiences working as one cohesive team. With 98% of staff scoring positively when asked ‘I am fully committed to doing my best for the company”, we’re a safe bet for a job and a career Harwoods Jaguar Land Rover Croydon was acquired in 1994, when the Group purchased the Brighton Road, Coulsdon site. It is situated on the main arterial A23 road to London, with great transport links nearby. April 2016 saw us purchase Jaguar and become a dual-branded retailer, offering both sales and aftersales departments for Land Rover and Jaguar. In total, we have a team of around 75 employees across both brands, many of whom have worked at this site for 20+ years. Our territory stretches as far as Streatham and Dulwich, down to Caterham and Tadworth. We deliver around 900 new and 700 used vehicles per year, across the JLR brands Job Purpose The role of the Vehicle Technician is to: * To diagnose, repair and service the range of manufacturer products in accordance with manufacturer’s work specifications. Policies All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role. Person Specification Essential * Proof of Right to Work in the UK. Experience Desirable * Relevant manufacturer experience. Skills & Knowledge Essential * Full UK driving licence. * Smart appearance. * Competency in numeracy, literacy and IT. * Level 1/2/3/4 certification (as required). Competencies Harwoods has 5 key competencies which describe the behaviours expected of all employees. For this role we are looking for applicants who can demonstrate all the competencies below at the level described, as per the attached competency framework. Delivering Memorable Customer Service Provides customer service which creates ‘memorable experiences’ through meeting and exceeding customer expectations. Level: Team Member High Performing Teams Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values. Commercial and Operational Excellence Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently. Innovation & Improvement Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things. Brand Aligned Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards. Key Responsibilities * Using diagnostic equipment and a systematic approach, ensure vehicle faults are diagnosed and rectified. Meet with customers to identify and clearly understand problems as and when required. * Ensure full understanding of latest technology introduced on the vehicle range and how to diagnose and repair faults on them. * Carry out diagnosis, repairs and servicing to the highest standards and to the appropriate specification. * Ensure all work is carried out observing safe working practices of self and others. * Liaise and seek advice from colleagues and supervisors in situations that are over and above work specified. * Check level and quality of work through use of diagnostic equipment and road-testing vehicles after work has been carried out. Liaise with Service Advisor. * Complete relevant service documentation (job sheets, PDI’s, service reports) in line with brand standards, warranty and site requirements. * Ensure that workshop housekeeping standards are always maintained including the use of special and personal tools.