Vehicle Damage Assessor – Sunderland Salary: £30,000 - £45,000 per year Bonus: Performance-based bonus potential Hours: 40 hours per week, Monday to Friday, 8am–5pm (1 hour unpaid break) Are you an experienced Vehicle Damage Assessor looking to take the next step in your career? We are seeking a skilled and motivated professional to join our team at a busy, reputable vehicle repair site in Sunderland. As a Vehicle Damage Assessor, you’ll play a key role in the repair journey—working closely with the production team to ensure accurate assessments, exceptional customer service, and efficient repair processes. Key Responsibilities: * Prepare computerised estimates using Audatex * Communicate with customers to provide updates and estimated completion times * Compile relevant documentation to support the repair process * Accurately record all estimate and repair data in the management system * Monitor vehicle progress through the workshop to ensure timely repairs * Negotiate repair estimates with insurance engineers when necessary * Liaise with insurance representatives regarding claims and estimates * Identify opportunities for additional non-insurance repair work * Conduct mobile and drive-by assessments where required * Maintain and secure allocated tools and equipment * Provide support to colleagues when needed to ensure smooth operation What We Offer: * Competitive salary based on your skills and experience * Performance-related bonus opportunities * 33 days annual leave including bank holidays (option to buy or sell up to 5 days) * Pension scheme with employer contributions * Employee discounts on a wide range of products and services * Access to wellbeing support, including 24/7 GP services * Career development opportunities in a supportive team environment About You: To succeed in this role, you’ll need: * Proven experience in vehicle damage assessment and estimating * Proficiency with Audatex estimating software * Strong communication and negotiation skills * A customer-focused mindset and attention to detail * Full UK driving licence