Carry out computerised estimates using Audatex * Communicate with customers to provide repair information and an indication of completion time * Compile all relevant information and complete supporting documentation * Record all estimate / repair information on the Advance system * Monitor progress of the vehicle through the repair process * Negotiate estimates with the Aviva Engineer when required * Discuss claim related issues with the Aviva Engineers * To identify opportunities for non-insurance related repairs * To conduct mobile and drive by estimates * To maintain and secure allocated equipment * To assist other team members as and when required Qualifications Desirable qualifications and experience: Proven experience or knowledge of working in the automotive repair industry * ATA Accredited * Customer service skills – experience of delivery high quality service to customers * Planning and organisational skills * Flexibility and adaptability managing workflow across a number of department/specialisms * Valid driving licence